Terms & Conditions

1.These general Terms and Conditions shall be valid for all betting games offered by betonnaira.

2.Betonnaira shall offer betting services through online channels only.

3.By using the service you are bound by the following terms and conditions:

4.Any terms and conditions and/or rules concerning bonuses, promotions and special offers which may be advertised in any part of our website;

5.All the terms and conditions listed in this page shall together be referred to as the Terms of Use. User and Customer, You and Your refers to you, the person accessing the Service and accepting the Companys terms and conditions. Whenever the Customer uses the service such as to place a bet or to participate in any of the promotions offered, he agrees to be bound by the Terms of Use, including any amendment which may periodically take place.

6.The Terms and Conditions contained herein represent the complete, final and exclusive agreement between the Customer and the Company and supersede and merge all prior agreements, representations and understandings.

7.By using the service the Customer confirms that he/she has reached the age of 18 or such legal age as he/she must have reached under the laws governing betting that are applicable to him/her. Irrespective of national regulations concerning the legal age, however, Betonnaira does not accept any Users under the age of 18. Betonnaira reserves the right to verify any Customers statement of age and to exclude Customers from its services, if there are any doubts regarding the attainment of the minimum age required. Any Customer using our services, who is identified as underage, shall have all his winnings forfeited and his/her (betting) account (hereinafter referred to as the Account shall be blocked immediately.

8.Non-Commercial, non-professional purposes: the Customers interest in using the service is of a personal nature, and is to be used purely for personal entertainment.

9.Betonnaira shall not be liable if the Customer is unable to place a bet due to congestion on his/her internet system or any other electronic communication media used for the purposes of betting via online.

10.All indicated dates and times are based on WAT (West Africa Time) unless stipulated otherwise.

11.Any exception to the existing Terms of Use will be communicated in written form to the Customer. Any verbal statement made by Betonnaira employees or affiliates will not be considered in case of a dispute.

12.The betting service is available in Nigerian Naira (NGN) only.

13.The Terms of Use can be changed at any time by Betonnaira at its own discretion. All changes will become effective on their publication on our website.

14.A closed or inactive account may be reopened when requested by its owner and granted by the Company.

15.Customer is not allowed to transfer funds from his/her Account to other Users or to receive money from other Users into his Account, or to transfer, sell and/or acquire, user accounts.

16. The Customer has the possibility to increase the credit balance of his Account with one of the payment methods made available by Betonnaira.

17. Betonnaira shall have the right prior to accepting any bet, temporarily to suspend or permanently to terminate, the provision of betting services to a Customer without providing any reason.

COMPLAINTS AND SUGGESTIONS

1. If you wish to make a complaint or a suggestion regarding the Company, the Website or the services offered, as a first step you should contact our Customer Services or send us an email through contactus@betonnaira.com or betonnaira@yahoo.com. As second step, the complaint shall be assigned to an advisor that will manage to provide you with the appropriate response. Should the complaint not be resolved as expected by you, a response shall be provided to you through internal message or email by the Customer Service Advisor who will report the final decision to you.

2. All claims and suggestions should be forwarded to the Customer Service in written form via internal message, facebook or e-mail. No complaints with regard to the acceptance, settlement or resettlement of a bet will be heard by us if they are not raised through our Customer Services within 30 days from the event occurrence which the bet related to occurred.

3. Offensive or rude language, as well as malicious or damaging comments, will not be tolerated while contacting our staff or while discussing our products and services in any media, social network or forum. Any infringement of this policy will result in a suspension of the Account or in every additional action as may be required in order to ensure compliance.